Help Center – FAQs (Frequently Asked Questions)
What types of products are available at Rexonline?
We offer a wide range of Household, Kitchen, Electronic, and Baby Essentials to make your everyday life smarter and easier.
Are Rexonline products original and imported?
Yes, we only offer original and 100% imported products — carefully selected for quality and durability.
How can I get more details about a product?
Every product page includes detailed info, specs, and images. Still confused? Just message us on WhatsApp.
Is Rexonline an online-only store?
Yes, Rexonline is a purely online store. We don’t have any physical outlets — everything is delivered to your doorstep.
Is order tracking available on Rexonline?
Yes, tracking is available!
Once your order is shipped, we’ll share a tracking number or link via WhatsApp so you can follow your delivery status in real-time.
Will I be charged anything extra during delivery?
No. All prices and shipping fees are clearly shown at checkout — no hidden charges.
What payment methods do you accept?
You can pay via Cash on Delivery, EasyPaisa, JazzCash, or Bank Transfer ETC.
Can I check the item before paying the delivery rider?
No. The parcel can only be opened after full payment, as per courier policy.
How do I place an order on Rexonline?
Simply choose your product, click “Add to Cart”, go to checkout, and place your order — quick and easy!
Can I place an order by contacting support?
Yes, you can place an order via WhatsApp.
Can I edit or remove items from my cart before checkout?
Yes, go to your cart and click the ❌ next to the item you want to remove.
Is there a Rexonline mobile app?
Currently no, but our website is fully responsive and works smoothly on mobile devices.
Can I cancel my order after placing it?
Yes, if the order hasn’t been shipped, you can request a cancellation by contacting our support.
How long does it take to deliver?
Delivery takes about 3–5 business days depending on your location.
What are your shipping charges?
Shipping cost depends on your city and order weight. Exact charges are shown during checkout.
Can I order multiple products in one shipment?
Yes, you can buy multiple items and we’ll pack and ship them together whenever possible.
Do you deliver to all cities in Pakistan?
Yes! Rexonline delivers to all cities and most remote areas across Pakistan.
How will I know when my order is arriving?
You’ll get updates via SMS, WhatsApp, or call. You can also ask for real-time tracking.
What should I do if the parcel is open or damaged?
Don’t accept the parcel. Inform us immediately and we’ll assist you with return or replacement.
Will the courier call before delivering the order?
Yes, most couriers will call before arriving to confirm delivery.
Will the courier call before delivering the order?
Yes, most couriers will call before arriving to confirm delivery.
Is it necessary to create an account on Rexonline?
No, creating an account is optional.
However, if you choose to create one, you’ll enjoy:
✔️ Exclusive deal and offer updates
✔️ Easy access to your order history
✔️ Faster and smoother checkout
You can still place orders without an account if you prefer.
Is it safe to shop from Rexonline?
Yes, Rexonline is a trusted online store. We use secure payment gateways, protect your personal information, and ensure product quality.
Customer satisfaction is our top priority.
You can still place orders without an account if you prefer.
đź’¬ Still have questions?
If your question isn’t listed above, feel free to contact us anytime on WhatsApp.
