✅ Exchange Policy

You can request an exchange within 7 days of receiving your order, provided that:

• The item is unused

• Original packaging and tags are intact

• You provide proof of purchase (Order ID, invoice, or WhatsApp screenshot)

• Sale/discounted items are not eligible for exchange

🚫 Items Not Eligible for Exchange:

• Skincare & personal care items

• Used or damaged products

• Items with open packaging or missing tags

🔙 Return Policy

Returns are accepted only if:

• The item is  defective, incorrect, or incomplete

• You report the issue within 24 hours of delivery

• You share clear photos or videos showing the problem

✅ If Your Return is Approved:

• We’ll arrange pickup or guide you through the return process

• You’ll receive a refund, replacement, or voucher based on the case

📞 Need Help?

Reach out to our support team:

📱 WhatsApp: 0324-8007098
📧 Email: info@rexonline.shop

NOTE:

Please share:

• Your Order ID or Invoice

• Images/Videos of the issue

• The reason for Return or Exchange